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Key Areas of Development for Future Leaders through the Practice of Tele-Calling

Tele-calling at ITSMBA is designed as a transformative practice that helps interns grow into effective and empowered leaders. Below are the core areas of development addressed through this consistent engagement:

1. Communication Skills​
  • Powerful Speaking: Learning to speak with clarity, intention and confidence.
  • Active Listening: Understanding not just what is said, but what the other person is dealing with.
  • Empathetic Interaction: Responding with care, respect and connection, rather than judgment or assumption.
  • Managing Reactions: Staying centered and calm during different types of responses from students.
  • Understanding Perspectives: Being sensitive to the student’s situation, background, and needs.
  • Creating Safe Conversations: Building a space where students feel heard and understood.
  • Honoring Word: Doing what is promised and completing each commitment with seriousness. No cutting corners. No stepping over. Doing the things the way those are meant to be done. Weather spoken to you or not.
  • Having empowering context: Ensuring empowering context all the time. Not to entertain any disempowering conversation. Ask for coaching if there is any disempowering conversation.
  • Ensuring workability: Ensure that you have good mental & physical health. Not to participate in internship if there is certain condition of physical & mental health.
  • Being Reliable: Ensuring that every call is made with authenticity and follow-through.
  • Owning Outcomes: Taking responsibility for performance and improvements.
  • Workplace Readiness: Maintaining an organized desk, devices, diary, and call log.
  • Time Management: Calling during the right hours and respecting others’ time.
  • Data Handling: Recording responses, tracking metrics, and reviewing progress regularly.
  • Receiving Feedback: Being open to suggestions from mentors and coaches without defensiveness.
  • Transforming Inner Dialogue: Replacing disempowering thoughts with possibility-based thinking.
  • Learning by Doing: Growing through experience, reflection, and guidance.
  • Focus on Metrics: Understanding and aiming for specific, measurable, realistic targets.
  • Relationship with Numbers: Building comfort with statistics, conversions, and performance tracking.
  • Performance Mindset: Working with structure and purpose rather than casual effort.
  • Inspiring Participation: Encouraging peers by demonstrating dedication and clarity.
  • Being a Role Model: Embodying behaviors and attitudes that uplift the training environment.
  • Contributing to Culture: Creating a space of noble silence, gratitude, and professionalism.
  • Living from Possibility: Interns must embody stability, credibility, and a powerful future.
  • Law of Giving and Receiving: Giving support, guidance, and inspiration leads to personal growth and return.[/read]
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